Why our clients value us

 

Why choose to work with DBA?

This is a question which we always ask our clients at the end of a project. The answers given indicate that they perceive a wide range of benefits from our involvement in their project(s). Benefits which are especially valued by our clients include:

OUR REPUTATION:-

  • a 27-year track record of successfully completed training projects in both the private and public sectors

OUR RELIABILITY:-

  • the certainty that we will deliver what we promised, when we promised it

OUR ATTITUDE TO QUALITY:-

  • the reassurance of knowing that the standards we set in our products and services are second to none in terms of quality

OUR RESILIENCE:-

  • the certainty what, whatever the deadlines and difficulties, we will be able to work within these to deliver what's required

OUR EXPERTISE:-

  • access, through working with us, to a very broad range of specialist training knowledge and skills

OUR TOTAL CUSTOMER FOCUS:-

  • the knowledge that we will respond and adapt well to changing customer needs, working in close partnership with the client's own in-house training professionals

OUR PROFESSIONALISM:-

  • our integrity and confidentiality, combined with a strong commitment to finding the best fit solution.

A SELECTION OF CLIENTS’ COMMENTS ON DBA’S WORK:-

DWP (Leadership for Change Programme)

We received many very positive written comments regarding personal performance.

The Link – Retail Chain (Leadership Programme)

“The programme has been a huge success, the feedback from the business is that it delivered the aims and objectives – thank you for all your hard work.”

Our web site

“This website has become a bit of a bible/reference library for advice.”

Staffs University (Customer Service)

“The feedback we have received from DBA’s workshops has always been good and they have provided numerous benefits for both delegates and their departments.”

HM Customs & Excise Open Learning Project

“Thank you for your valued attendance at our Conference in Bournemouth, I very much appreciated your involvement and, from the verbal comments I’ve received from some colleagues, the input you made was highly regarded. From an organisational point of view the whole event was extremely valuable in both disseminating information to the delegates and gathering information to inform our approach from now on.”

RAF Cosford (Distance Learning Project)

“There is no doubt in our minds that your contribution has been crucial to the success that we confidently expect to achieve over the coming months.”

GAD (Consultancy Services)

“I am working closely with DBA throughout this project (IiP project) and can thoroughly recommend them. I was impressed by the way they assessed our requirements at the beginning of the project, paying particular attention to the very tight time constraints which we are subject to. DBA carried out a thorough and detailed diagnostic exercise following which they developed a realistic project plan; this plan is currently being implemented with continued support and assistance from DBA.

DBA provide innovative yet practical consultancy advice which takes account of both the resources available within an organisation and the required project outcomes. They are committed to providing a quality product on time and at reasonable cost, and in my experience that is what they do provide.”

Rolls-Royce (Leadership and Motivation)

“Having just received the course critiques from your most recent course, I feel compelled to write to you to say how pleased we are with the work you have done for us. The comments all show that the course was delivered in an effective and professional way and was extremely well received.”

Public Records Office (Management Development)

“The support DBA gave us for the programme consisted of designing the programme, the running of workshops, production of delegate packs and self-study material for each element, holding of individual interviews, setting up coaching sessions, and a 360 degree feedback exercise. We have found DBA to be totally professional and supportive. They are able to come up with innovative but measurable programmes and their work was very well received by our managers. Their style is participative and facilitative and their work has enabled us to make a significant difference to our management population.”

Kvaerner Oil and Gas (Customer Focus/Culture Change)

“I think you did an outstanding job in facilitating the workshops. I was particularly impressed with the sensitive and intuitive way in which you related to the delegates, from directors through to administration assistants, and also with the issue of choice and the manner in which you motivated people to think about what might be the right ways (as opposed to the wrong ways) when a company wanted to increase its focus on customer satisfaction. We have received very positive feedback from delegates.”

Michelin Tyres (Call Centre Project)

“I have worked with Diane on several occasions in different companies, in all instances I was impressed with her approach in understanding my needs and in designing specific training to precisely fit requirements. The training courses designed by Diane and her team were directed at different parts of the organisation and different levels of trainees, in all cases the feedback gained from trainees was very positive.

Diane and her team are always keen to work not only on the design and delivery of learning experiences but are also insistent upon assessing the impact of the learning - not just in a ‘round the classroom’ questionnaire but a well thought out appraisal done 2-3 weeks after the event. The information gained in this proves the value of the training delivered.

I would use Diane and her organisation in the future for training without hesitation or tender since I trust her implicitly to research, design and deliver high-impact training in an interesting and innovative way.”